Primary call center position answering all incoming calls
- Booking and scheduling garage door service and new garage door quotes
- Answer customer questions concerning various aspects of their service.
- Routing calls to appropriate departments
- Route all other calls to the appropriate departments if necessary
- Return unanswered calls and messages left on voice mail.
- Take phone payments
- Call, negotiate and book leads from other lead sources,
- Call and book new door jobs with customers with previous unsold quotes.
- Track all inbound calls and check call disposition
- Other duties as assigned by management
We are looking for a positive, high energy person with great phone presence